6 RPA Federal Government use cases

September 4, 2020

Thomas S

RPA is, at its core, a non-intrusive means of quickly making a business process more efficient and accurate. This makes it a perfect solution for the Federal Government. 


So that’s why we’ve gathered some of the best examples of Federal Adoption we’ve seen because we believe RPA allows the government to focus their energy on higher-value tasks. 


 1. GSA’s coronavirus bot shows how RPA can supplement pandemic response


How to adapt to the Covid-19 crisis is a question everyone is trying to answer. Federal agencies have had to change how they usually operate to ensure the safety of their employees. With remote working has come more significant attention to digital transformation and, in turn, RPA adoption. 


FedScoop details in this article how the General Services Administration is making use of an RPA bot developed to “speed up collection of infection count data in counties where it manages federal buildings — one of about 20 new automations across the government tied to response.” Not only does Fedscoop talk about how the GSA is using RPA, but it also explains how “the Department of Homeland Security built an automation of about 500 bots in 36 hours to perform coronavirus-related data analysis.”


2. Air Force Looks to RPA to Improve Efficiency


RPA has a place across all levels of government from top to bottom. In this article from Meritalk, William Ross, the director of communications and information for the 66th Air Base Group at Hanscom Air Force Base, speaks about what he describes as the “quick wins” of automation. 


Automating small tasks may not seem earthshattering, but if automating several can save a lot of time and resources. Many short processes have to be completed daily across the government, and RPA bots can pick up most of them. 


3. VA eyes RPA for processing health records


The Department of Veterans Affairs is at the forefront of robotic process automation adoption. They have a duty to provide the best care and support for veterans, so they turn to RPA as a support solution. 


This article from GCN details how the VA is looking to RPA to assist in their medical records processes. RPA is excellent for back-office tasks like this because it allows the VA to focus on providing quality care and services.    


4. Ushering in a new era of work with RPA and AI


Here GCN has detailed a brief overall view of the government’s goals for RPA bots and how the President’s Management Agenda is driving adoption. For two years now, agencies have been refocusing on “high-value” work. 


“Many agencies across the federal government have initiated RPA programs to automate varying complexity tasks across multiple functional areas, including finance, acquisition, IT, human resources, security, and mission assurance. Popular uses of RPA include data entry, data reconciliation, spreadsheet manipulation, systems integration, automated data reporting, analytics, customer outreach, and communications.”


5. The ROI of moving automation from back office to mission areas


The Federal news network speaks with Chris Townsen, Area Vice President, Federal Sales, UiPath, and gives an expert insight into how the federal government is turning to RPA. UiPath has worked extensively with agencies to provide their top platform to assist the government, so make sure to listen to the podcast for quality primary source information. 


It has gems like this. “GSA estimates that RPA could free up nearly $1 billion worth of productive time across the government.” So don’t miss it. 


6. Hyperautomation Will Transform How We Deliver Citizen Services


Hyperautomation was number one in Gartner’s list of Top Ten Strategic Trends for 2020. Providing an end to end solution for automating processes is becoming a vital part of digital transformation. 


FedTech explains how agencies feel the need to modernize their processes and how Hyperautomation benefits the federal government. Key among these is the scaling of automation transformation of the manual and repetitive into an integrated workflow. The government has vast amounts of information and requests to work through, and Hyperautomation is capable of supporting the agencies in their completion. 


It’s clear RPA is good for the Federal Government because it’s already in widespread use.  


RPA adoption is speeding up. Deloitte estimates in five years RPA usage will be near-universal. We expect in time, the Federal Government will mirror this, and we hope to support their digital transformation. At the end of the day, better government processes benefit everyone, so we’re excited to see what comes next. 


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