The Big 5 Benefits of RPA

July 18, 2020

Thomas S

Let’s talk about the benefits of RPA. In case you haven’t heard of it before, RPA or Robotic Process Automation is a software bot capable of doing a process. The process can either be challenging or straightforward, depending on how smart the bot is.  

The benefits of RPA seem pretty clear at first glance, right? Build the bot, give it a task, and then profit. Well, there’s a bit more to RPA than there was a year ago. Bots have been getting smarter thanks to its integration with AI technologies like machine learning and natural language processing.

With smarter bots comes even bigger benefits, RPA is

Practical: 

Bots are cheap. They don’t cost much to develop and don’t need much infrastructure to implement. They also don’t require a considerable amount of IT support to maintain. RPA shines when it comes to cost-saving. 
For instance, when State Auto Financial automated their claims processing, they say they were able to automate 80 full-time equivalents. Different vendors tout huge ROI ranging from 25 to 90%. 

Efficient: 

Bots don’t take breaks. Not only does RPA save big on money, but it also saves big on time. Instead of having an employee scroll through endless emails, a bot can scan through them 24/7. Bots move fast too. Once it learns the business process, a bot can chug through it much quicker than a human. The numerous use cases in customer service put RPA’s efficiency on display. 

It is a simple fact, the faster you can respond to a customer, the better their experience. Bots are increasingly capable of automating newer and more complex tasks, soon enough it will be redefining business processes as we know them.  

Precise: 

Bots don’t make mistakes. Speaking from experience when you are copying over emails from one excel sheet to another, your eyes gloss over, and you go somewhere else, somewhere happier… Plus, trying to fix a big sheet is a complete nightmare. Half the time, the error goes unnoticed until one of the emails doesn’t work, and by that point, it’s moot. 
Bots don’t make copy-paste errors. It won’t put information in the wrong place. Bots are friends to governance. Compliance fines are no joke, and RPA can be an investment in avoiding a bad day.

Supportive:

Bots want to help. RPA is well known for working through boring and repetitive tasks. Allowing managers to focus their employees on the work that matters, like talking to customers, being creative, or solving problems too complicated for the bots. Bots acting as teammates make the team more flexible. 

As RPA gets smarter, this flexibility is only going to increase. One of the newest solutions offered by UiPath is better Document Understanding. Soon bots will be reading even the worst handwriting and processing it correctly, allowing the employee to focus on the work that matters most. 

Simple: 

Bots aren’t hard to use. RPA vendors are making adoption as painless as possible. Many solutions are cloud-based and no-code. This strengthens the long term success of RPA solutions. Bots are also easy to use. 
Most can live on a desktop, and be run in the background without you even noticing they’re there. You don’t have to be a software expert to have a bot as a partner.  
The benefits of RPA are clear. They’re also deepening. Intelligent Bots infused with AI technology are able to do more, faster. It is hard to anticipate what RPA will automate next, as the pace of development is rapid. The Bots are here to stay.  
Insystech’s goal is to create RPA solutions using advanced AI. We use machine learning to teach bots how to work better and support a team. 

Let’s talk about the benefits of RPA. In case you haven’t heard of it before, RPA or Robotic Process Automation is a software bot capable of doing a process. The process can either be challenging or straightforward, depending on how smart the bot is. 

 

The benefits of RPA seem pretty clear at first glance, right? Build the bot, give it a task, and then profit. Well, there’s a bit more to RPA than there was a year ago. Bots have been getting smarter thanks to its integration with AI technologies like machine learning and natural language processing. 

 

With smarter bots comes even bigger benefits, RPA is: 

 

1. Practical: 

Bots are cheap. They don’t cost much to develop and don’t need much infrastructure to implement. They also don’t require a considerable amount of IT support to maintain. RPA shines when it comes to cost-saving. 

For instance, when State Auto Financial automated their claims processing, they say they were able to automate 80 full-time equivalents. Different vendors tout huge ROI ranging from 25 to 90%. 

 

2. Efficient: 

Bots don’t take breaks. Not only does RPA save big on money, but it also saves big on time. Instead of having an employee scroll through endless emails, a bot can scan through them 24/7. Bots move fast too. Once it learns the business process, a bot can chug through it much quicker than a human. The numerous use cases in customer service put RPA’s efficiency on display. 

It is a simple fact, the faster you can respond to a customer, the better their experience. Bots are increasingly capable of automating newer and more complex tasks, soon enough it will be redefining business processes as we know them.  

 

3. Precise: 

Bots don’t make mistakes. Speaking from experience when you are copying over emails from one excel sheet to another, your eyes gloss over, and you go somewhere else, somewhere happier… Plus, trying to fix a big sheet is a complete nightmare. Half the time, the error goes unnoticed until one of the emails doesn’t work, and by that point, it’s moot. 

Bots don’t make copy-paste errors. It won’t put information in the wrong place. Bots are friends to governance. Compliance fines are no joke, and RPA can be an investment in avoiding a bad day.       

 

4. Supportive:

Bots want to help. RPA is well known for working through boring and repetitive tasks. Allowing managers to focus their employees on the work that matters, like talking to customers, being creative, or solving problems too complicated for the bots. Bots acting as teammates make the team more flexible. 

As RPA gets smarter, this flexibility is only going to increase. One of the newest solutions offered by UiPath is better Document Understanding. Soon bots will be reading even the worst handwriting and processing it correctly, allowing the employee to focus on the work that matters most. 

 

5. Simple: 

Bots aren’t hard to use. RPA vendors are making adoption as painless as possible. Many solutions are cloud-based and no-code. This strengthens the long term success of RPA solutions. Bots are also easy to use. 

Most can live on a desktop, and be run in the background without you even noticing they’re there. You don’t have to be a software expert to have a bot as a partner. 

 

The benefits of RPA are clear. They’re also deepening. Intelligent Bots infused with AI technology are able to do more, faster. It is hard to anticipate what RPA will automate next, as the pace of development is rapid. The Bots are here to stay.  

Insystech’s goal is to create RPA solutions using advanced AI. We use machine learning to teach bots how to work better and support a team.