Interactive Voice Response System

Interactive Voice Response (IVR) systems can be effectively utilized to collect information from customers in the form of surveys, provide information to customers in the form of account statements etc.  IVR systems have become an integral part of customer satisfaction management.

Insystech has successfully utilized IVR to conduct Surveys.  Most recently, we have collected Virginia 2005 Triennial School Census Survey responses for multiple School Districts.

Our IVR system is flexible, user friendly, and easy to setup and manage.  We offer a turn-key solution for conducting Surveys.  As part of this, we convert the survey questions to IVR scripts, record the voice prompts, setup the database to capture the responses and deploy the system in our telephony, servers.  All you have to do is, provide to us the survey questions and answers as a Word document.

Highlights of our IVR solution:

• Hosted Solution – you don’t need any Telephony Servers, Telephone Lines and other infrastructure!!
• Script recording in many languages – English, Spanish etc.
• Toll-Free telephone numbers available for respondents
• Voice recording capability – can record responses
• Very good response trend analysis capability
• Very cost effective compared to mailed-in responses
• Very scalable – can accept several simultaneous calls
• Response data available immediately in all popular formats

Additionally our IVR solution can be used for
various applications including:

• Emergency or Event Notification
• Frequently Asked Questions/Answers
• Status Reporting
• Customer Service
• Polling