Call Center Management System - CMS

The Insystech Call Center Management Suite (CMS) is a perfect blend of Web based CRM with a flexible and robust Agent Interface, open but fully customizable Database, excellent Outbound Dialer and a sophisticated Inbound Automatic Call Distributor. It comes with a best of breed PBX with in-built Voice Recording and Interactive Voice Response as well as the very best Live Report that automation can provide. This system includes a very high through-put, intelligent outbound dialer that also “Do Not Call Blocker” feature.